Uncover Insights, Elevate Experience
TruTalent Solutions, Multifamily offers an extensive range of options to fit your needs. Please contact us for more information.
Online
Our online mystery shop service will assess your community's online presence, lead response time and leasing presentation. We will offer valuable insight on areas that will help you convert more online leads to signed leases.
Phone
How are your leasing professionals representing your community when a prospective resident calls? Are they creating urgency? Let us evaluate their phone presentation and offer tips on efficiently navigating a phone call with your prospect to ensure they set an appointment to tour your community!
In-person
The in-person mystery shop is a highly effective tool to learn how your community is perceived by your prospective residents. We will evaluate the entire leasing presentation, from your curb appeal, Fair Housing compliance, product appearance, closing and more!
Video Shops
Take your training to the next level with our video mystery shop service! Our expert shoppers discreetly evaluate your leasing presentation through video assessments, offering valuable insights into your leasing process and customer interactions. Uncover strengths, identify improvement areas, and enhance your team’s performance—all while ensuring your brand stands out.
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